First off I just want to say I have no affiliation with the establishment mentioned below. I broke my first clay pipe, during it's inaugural smoke. It was a small inexpensive Gouda style pipe from "pipeshoppe.com". During the smoke I heard a tiny "pop" but didn't really think anything of it. Afterwards I laid it down to cool and wrote a review about it on here. A few hours later I picked it up and the entire side of the bowl fell away. I know clays break, so I figured since it only cost $10 I ought to just suck it up and buy another. A few days later out of curiosity I sent them an email mentioning what happened. Within a few hours I got two emails, one read: "Dear Darrell, > > It sounds like a defective pipe. We will send you a replacement today. > Let me know if the same thing happens with the new one. We have not > had that problem in the past, but it occurs again, we want to know. > > Best regards, > KC Ellis > Owner > Penn Valley Pipes & Tobacco Co. > www.pipeshoppe.com" The other email was a USPS tracking number for rush shipping of a brand new clay! Now that's awesome customer service! This is why I love small businesses.