1. I know we're supposed to be grateful for any place where we can smoke in public, but could you do something about the ventilation? I actually visit less often and spend less time in them because I don't want to smell like an ash tray for the rest of the day. 2. Do yourself a favor and make sure your bulk tobacco jars are doing what they need to to keep your product fresh. 3. Similar to 2, if you're going to pre-pack plastic bags with bulk at given weights, limit them or rotate them so you're not selling dried-out tobacco. 4. At least half of your sales staff doesn't know ---- about pipes. 5. In this day and age, the six most ridiculous words a retailer can say to a customer who can't find what he's after are "I can order that for you." It just so happens I can order it for me, too. Yours?