Warranty service is now being done by Music City Marketing for $9. I bought a very old broken Old Boy on ebay very cheaply and sent it in for service. It came back and works beautifully. That said, I also love my $20 Vertigo by Lotus Briar pipe, and I'm not afraid to leave home with it. They too offer a lifetime warranty, but by the time you send it in and pay for return shipping plus a repair fee, it's not really worth the time. I also have a Zippo pipe lighter with the Thunderbird insert, but due to the shape of the case it leaks gas when closed. I have to store it with the lid off and the flip up on the insert, and obviously I can't carry it around with me. They also have a warranty, but it's my second to date, and I'm not in a big hurry to get another crappy replacement.