Glad you have been taken care of. I have run into backorders with tobacco before. I usually suspect a supply issue when several are out of the same product at the same time. My most recent situation was also with Pipes and Cigars. They were terrific. Of course, I wasn't wed to the specific blend I ordered that was out of stock, which was part of a larger order. I just asked for a replacement recommendation. They suggested something that was a little more expensive, did not charge me any additional, and it was at my doorstep just a few days later.