I called them up on Tuesday to order a sample pack, and the experience was so fantastic I thought I'd better go ahead & post it here. First, I spoke with a person. A real, live person who was friendly and professional and knew what I was talking about when I asked for a sampler. Then, when he asked what I wanted, I told him what some of my favorite tobaccos are, and he replied "OK, that's easy. I'll send you some of this, some of that, a couple of these, and this. Welcome to the family." I've never tried any of their blends, but after the phone conversation I'm bound and determined to find a couple of them to fall in love with so I can support a business that treats its customers this well. Plus their stuff comes in bulk, so there's that. And it's made in the US so I don't have to worry about it being suddenly unavailable for long periods of time. So, to recap: Good folks, probably great tobacco, God Bless America, and good night.