I recently got an order of New Minster Superior Navy Flake, which is too dry. There is tobacco dust/powder at the bottom of the bag, which is not a good sign. I have had failed attempts at rehydrating flake in the past--it simply became a ready rubbed version as the moisture expanded the product. When rolled and folded, the flake snaps in half. Is this a good example of when it is time to call customer service, or can I save it?