Highly recommended! I sent in a dunhill bulldog and a hardcastle poker. I had them both back in less than a week! I sent them on a Wednesday, got them back the following Monday. He charged $10.50 per pipe, ream & clean. They look brand new! Photo of the two before they were sent off: The first: And the poker: couldn't get a really good photo of the stem but it is nice and glossy. The hardcastle H did get rubbed off, but oh well, the pipe looks amazing compared to what it did. His website is here: http://www.norwoodspiperepair.com/ Anyone looking for a decently priced ream & clean by a great guy who does a great job and really quick, give him a shout!