Isn't near by a store with genuine Zippos? He will send it for a repair and i don't think that you will pay anything.Another solution is to buy a new or an estate one and have him for spare parts when you need them.
I don't think they will, but you can check with them, I know when I worked at a cigar store they would not sell us pipe inserts to have on hand, I'm guessing that they didn't want their parts ending up in " knock off" lighters.
I as many agree about the Zippo lighter. They are super reliable, well made products for sure. I also have several, and carry one with the pipe insert. Recently I was able to aquire a Benlow that is built beyond belief as far as reliability I love them both.
For the money I prefer my petrol fuel lighters--they seem to never leave me down--minimal maintenance, and as was said--they are like a trused friend.
This is a common problem with Zippo's,everybody has face it don't worry.There are some tricks as vaseline around the bottom of the insert or a piece of tyre tube to keep the cap closed when you don't use it the lighter.
Just ensure you're using Zippo's lighter fluid, not Rossignol in the yellow bottle. Zippo's fluid is improved and doesn't smell like a petrol factory. I light my Zippo then wait about 7-8 seconds before lighting my pipe. Good to go.
Just want to point out FWIW, that Zippo bought Ronson a couple of years back (2010, IIRC). Since then, the Ronsonol fuel has been the same as Zippo's lighter fluid. But I agree that before this, the Ronson had a much, much more noticeable (and disagreeable) smell to it.
I took a Ronsonol to taste it in my Zippos,my first opinion is that smell worst than the latest Zippo liquid and the height of the flame is smaller.I am not an expert but my first impressions are not good.